FieldRivva legal
Privacy Policy
Last updated: July 25, 2026
How FieldRivva collects, uses, and protects information submitted through our website and service requests.
01
Scope of this policy
This Privacy Policy explains how FieldRivva collects, uses, discloses, and protects information when you visit fieldrivva.com, request a quote or site assessment, communicate with us, or use our managed temporary connectivity and site-security services. This policy applies to information handled by FieldRivva as a business. Customer agreements may contain additional, service-specific privacy or security terms.
02
Information you provide
We collect information you provide directly to us, including your name, company, title, business email address, phone number, project location, project schedule, site-access details, service requirements, support requests, and communications with our team. If you enter into an agreement with us, we may also collect business billing, contract, and account-administration information.
03
Information collected automatically
When you browse our website, we may automatically receive limited technical information such as IP address, browser type, device and operating system information, referring pages, pages viewed, approximate location derived from IP address, and the date and time of activity. We use this information to operate, secure, measure, and improve the website.
04
Cookies and similar technologies
Our website may use cookies, analytics tools, and similar technologies to remember preferences, understand website traffic, identify technical issues, and help protect forms from spam or abuse. You can usually adjust browser settings to limit cookies. Some site features may not function as intended when cookies are disabled.
05
How we use information
FieldRivva uses information to respond to requests; prepare quotes and site assessments; deliver, install, monitor, support, relocate, and remove services; communicate about active projects; process authorized business transactions; maintain safety and security; detect and prevent fraud or abuse; comply with legal obligations; and improve our website, operations, and services.
06
Jobsite cameras and cloud recordings
Where FieldRivva provides security cameras, remote monitoring, or cloud recording, video and related system data are processed to provide the contracted service. The customer is responsible for determining whether notices, consents, access controls, or other measures are required for its site, personnel, visitors, and applicable law. Access to live views and recordings is limited to authorized users under the applicable service arrangement.
07
How we share information
We do not sell personal information. We may share information with carriers, satellite providers, cloud-hosting providers, payment processors, installers, monitoring partners, and other vendors that help us operate or deliver requested services. We may also disclose information when required by law, in response to lawful process, to protect people or property, or in connection with a merger, acquisition, financing, or sale of business assets.
08
Data security
We use reasonable administrative, technical, and physical measures designed to protect information under our control. These measures may include access controls, account authentication, network segmentation, encryption where appropriate, and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09
Retention
We retain information for the period reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with law, and meet legitimate operational needs. Retention of jobsite video, cloud recordings, and technical logs is determined by the applicable service scope, storage plan, and customer agreement.
010
Your choices and requests
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you. You may also opt out of non-essential marketing communications by following the unsubscribe instructions in a message or contacting us directly. We may need to verify your identity and may retain limited information when required for legal, security, or recordkeeping purposes.
011
Children's privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
012
Changes and contact
We may update this policy as our services, technologies, or legal obligations change. The revised version will be posted on this page with an updated effective date. Questions or privacy requests may be sent to [email protected] or by calling 1 (800) 555-7482.
Questions about these terms? Contact us at [email protected] or visit our contact page.